Cancellation policy

Fitness Bento Subscription Policy

At Fitness Bento, we offer convenient meal plans on a subscription basis to help you stay on track with your health and fitness goals. Our subscription service allows you to select a meal plan consisting of 7, 14, or 21 meals per week, which will be automatically renewed on a weekly basis from the date of your first order.

What is a Subscription?

A subscription is a recurring order that automatically orders for you weekly from your chosen meal plan. With our subscription service, you'll receive your meals every week without the need to reorder.

How to Pause a Subscription:

To pause your subscription, go into Accounts and go into Subscriptions under ‘Account Details’. Select the subscription you want to pause. You can either select the week you want to skip or pause the subscription. Please note that skipping or pausing your subscription must be done before the weekly renewal date for your subscription to avoid being charged for the upcoming week.

How to Cancel a Subscription:

To cancel your subscription, go into Accounts and go into Subscriptions under ‘Account Details’. Select the subscription you want to cancel. You can either select the week you want to skip or pause or cancel the subscription entirely. Please note that cancellations must be made before the weekly renewal date for your subscription to avoid being charged for the upcoming week.

How to Update Payment Information:

To update your payment information, go into Accounts and go into Subscriptions under ‘Account Details’. Select the subscription you want to update. You can edit your details under ‘Payment Method’. An email will be sent to you with a link to update your payment information. 

How to Reactivate a Subscription:

To reactivate your subscription, go into Accounts and go into Subscriptions under ‘Account Details’. Select the subscription you want to reactivate and select ‘reactivate my subscription’.

How to Update Personal Information:

To update your personal information, such as your shipping address or email address, go into Accounts and go into Subscriptions under ‘Account Details’. From there, you can edit your personal information such as contact details, shipping information and card details.

If you have any further questions or need assistance with your subscription, please don't hesitate to contact our customer support team at hello@fitnessbento.com.au. We're here to help!